Manage or cancel your plan
Your billing page is run by Stripe, our payment provider. There you can cancel in a few clicks, switch between Sit and Fetch, update your card and download receipts. To move up to Run or Pack Leader, email [email protected]; that plan's one-time setup fee is added. No call and no notice period.
Enter the email you subscribed with, and Stripe emails you a link to sign in. We never see your card number.
Billing is managed on getmarketpup.com. Open getmarketpup.com/billing in your web browser.
What happens when you cancel
- Your plan stays active through the period you've paid for, and we won't charge you again.
- Within 7 days we remove our access to your accounts, hand over any logins we set up for you and give you an export of your reports.
- Yearly plans: cancelling stops the renewal. To end early and get back the months that haven't started, email [email protected].
Other ways
- Signed in to your client portal? Go to Billing, then Manage or cancel plan.
- Email [email protected] from the address on your account, and we'll cancel it for you.
See the Plan scope and our Terms for the details.