Privacy Policy
Last updated: November 10, 2026
MarketPup is a brand of Ember and Saru LLC, a North Carolina limited liability company ("we", "us"), 10850 Providence Rd #1370, Charlotte, NC 28277, USA. This policy explains what personal information we collect on getmarketpup.com and when you work with us, how we use it and the choices you have.
What we collect
- Mini Sniff and contact requests: your name, email, the link you send, the type of business you choose, whether you want our tips email, and anything optional you add (business name, goal, how you heard about us).
- Client work: the access you grant us to your own accounts (such as analytics, search console, maps profiles or directories), the data those tools show us, and our messages with you.
- Billing: invoices and payment records. Card payments are handled by our payment provider; we don't see or store full card numbers.
- Server logs: our host keeps standard request logs (IP address, browser, pages requested) for security and reliability.
We don't ask for sensitive information such as Social Security numbers, health information or bank account numbers through this site. Please don't send it.
How we use it
- To prepare your Mini Sniff, answer you and deliver the work you buy.
- To send our tips email, only if you ticked the box. Every email has an unsubscribe link and our mailing address, and we honor unsubscribes promptly, within 10 business days.
- To keep the site secure and working, prevent spam and abuse, and meet legal, tax and accounting duties.
We don't sell your personal information, and we don't share it for cross-context behavioral advertising. We don't send marketing text messages or make marketing calls.
Cookies and tracking
This site sets no advertising or analytics cookies. If you switch between light and dark mode, your choice is saved in your own browser's storage. Fonts load from Google Fonts, which receives your IP address when the page loads.
Who we share it with
We share personal information only with service providers that help us run MarketPup, under their business terms: website hosting and form storage (Cloudflare), email and documents (Google), payment processing, and AI tools that help us draft and check work. We may also disclose information if the law requires it, to protect our rights or the safety of others, or as part of a sale or reorganization of our business.
Case studies and reviews
Founding clients agree in writing to a case study and a public review. We publish only the numbers and details you approve, and we disclose the founding discount alongside them.
Retention
We keep Mini Sniff requests for up to 12 months, client records for as long as the work lasts plus the period tax and contract law require, and server logs for the short period our host sets.
Children
MarketPup is for businesses. We don't knowingly collect information from anyone under 13, and our services are meant for adults acting for a business.
Your choices and rights
You can ask us to show, correct or delete the personal information we hold about you, or to stop marketing email, by writing to [email protected]. We'll verify your request and reply within 30 days. Depending on where you live, your state's privacy law may give you more rights; we'll honor those requests too, and we won't treat you differently for using them.
Security and breach notice
We protect information with access controls, encryption in transit and the least account access each job needs. No system is perfectly secure. If a security breach affects your personal information, we'll notify you without unreasonable delay and, where required, the North Carolina Attorney General's Consumer Protection Division and other authorities, as the North Carolina Identity Theft Protection Act and other applicable laws require.
Where data is processed
We're based in the United States, and our providers may process data in the US and other countries.
Changes
We'll post any changes here and update the date above. If a change is significant, we'll tell clients by email.
Contact
Privacy questions or requests: [email protected]. To report abuse: [email protected]. By mail: Ember and Saru LLC, 10850 Providence Rd #1370, Charlotte, NC 28277, USA.